Frequently Asked Questions
Everything you need to know about your Bath & Body Works shopping experience.
What is the 'Happiness Guarantee' return policy?
We want you to love everything you purchase. If you are not completely satisfied, you can return your items to any Bath & Body Works store location for an exchange or refund, provided you have the original receipt or packing slip.
How can I track my online order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your status by logging into your account and visiting the 'Order History' section.
Are your products tested on animals?
Bath & Body Works does not test our finished products on animals. We are committed to eliminating animal testing across the globe and prioritize consumer safety through alternative research methods.
How do I use my Rewards points?
Members of our My Bath & Body Works Rewards program earn points on every purchase. Once you reach 1,000 points, you will receive a Reward for a free product (up to $16.95) which can be redeemed at checkout.
What should I do if my candles arrive damaged?
If your items arrive broken or damaged during transit, please contact our Customer Care team immediately with your order number and a photo of the damage to arrange for a replacement or refund.
Do you offer international shipping?
Currently, our website ships to the United States, Canada, and select U.S. Territories. For other regions, please visit our international store locator to find a brick-and-mortar location near you.